Galp getting 100% digital

Galp, one of Portugal's leading energy providers, needed a digital platform that reflected its customer-first transformation. Although customers could access multiple products and services, there was no single place to manage them.

The objective was to create a unified digital experience where existing and prospective customers could access information, manage services, and interact with Galp through one consistent platform.

Designed around the customer experience.

We developed casa.galp.pt as a unified digital platform combining a public website with a comprehensive customer area. Visitors can explore energy solutions, simulate tariffs, access support information, and report issues, while registered customers can manage contracts, invoices, meter readings, payments, and consumption from a single interface.

To extend the experience beyond the browser, we also developed a mobile application offering the platform's core functionality, including meter reading submission and account management.

The result is a scalable digital ecosystem that improves customer autonomy while simplifying operational processes for Galp.

• Awarded Prémio Cinco Estrelas for Best Customer Support in Energy.
• Winner of the WebAward for Best Energy Website.
• More than 10,000 users registered in the customer area within the first three months.

The platform was developed using Vue.js and Drupal, with Azure API Management and Azure AD B2C supporting identity management and system integration through SOAP and REST services.

The companion mobile application was built natively for iOS (Swift 4) and Android (Java). Google Speech powers voice recognition, while Google Vision enables OCR capabilities for features such as meter reading submission.