British Council

In response to evolving customer needs and technological advancements, the British Council seeks to implement a self-service registration portal. This portal will streamline the registration process, reduce manual intervention, and enhance overall customer experience. Leveraging Hypnotic Solutions' expertise, the project aligns with the British Council's commitment to innovation and excellence in service delivery.

The main challenge of the project is to seamlessly integrate the new self-service registration portal with existing systems and processes while accommodating the diverse needs of different customer segments. This includes ensuring a smooth transition for secondary students and adults who require customer service interaction before registration, as well as implementing features like account management, reservation processes, and payment options that are user-friendly and efficient.

The project leads to a centralized, digitized registration process, reducing manual intervention and improving efficiency. It ensures accurate data management and provides a seamless experience for both customers and British Council staff.

The project, developed over 4 months, combines innovative solutions with expert knowledge from Hypnotic Solutions. It focuses on user account management, reservation processes tailored to various customer segments, and seamless payment integration using Stripe. Emphasizing scalability, security, and user-centric design, the solution ensures GDPR compliance and accessibility across devices and browsers. Integration with platforms like Salesforce, Stripe, and Constant Contact enhances functionality, communication, and payment processing capabilities, providing a streamlined and secure experience for British Council customers.